Terms & Conditions - Zoe

T&C's

Try the ZOË IPL Laser Hair Removal Handset with a 90-day money-back guarantee!

We understand it is hard to trust a product which sounds too good to be true. That’s why we’re proud to offer our 90 Day Money-Back Guarantee.

How to claim your money back:


Trial our handset for at least 60 days from the date of delivery, but for no more than 90 days.

You must complete at least 6 treatments, with treatments being 1 week apart, and take a photo of the area/s you are treating before each of the sessions.

If there are no noticeable results in hair reduction, email your 6 photos to us at info@zoelaser.co.za with your order number, name, and surname and we will review your application.

All 90 Day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your handset.

ALL images MUST have valid time and date stamps

If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded

Once approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse*.

Orders
After you have placed an order with us, and we come to know that there are going to be delays in shipping it to you (outside of those prescribed), or that we are out of stock, we will contact you immediately to notify you of the delay.

Payment
The payment gateway we use is powered by our website provider, (name) This is a safe gateway that you can trust.

Risk
Upon delivery, the risk of loss or damage to the product is transferred to the customer.

Your Information
Please make sure the contact information you give to us is correct. If you enter someone else’s information, then you warrant that you are authorized by that person to provide that information. If you choose to create an account with us, you must keep your password safe. Your account is your responsibility regardless of any unauthorized access gained by others.

Warranty
Your ZOË handset is warranted for a period of 12 months from the date you receive it. The warranty does not cover the following and is not limited to; loss, misuse, accident, alteration, servicing, use with unauthorized accessories, and any other conditions beyond normal use.

If you would like to request a warranty claim, kindly contact customer services at (info@zoelaser.co.za) and our friendly team will assist you.

IPL Treatment
IPL stands for Intense Pulsed Light, and it is a safe and non-radiating lightwave targeting the melanin in the hair by converting light to heat to target the hair follicle. Because of this energy conversion, a small percentage of customers may experience some redness and light swelling after an IPL treatment but it should subside after a few days. Some customers may also experience some brown marks which darkens and then fades after a few days. We recommend using a good quality moisturizer immediately after each treatment to keep the skin hydrated and cool, and always use a high SPF sunscreen when going outdoors. Please always consult your doctor if you are unsure if IPL treatment is right for you. People with Epilepsy should not use this product as the IPL emits a bright flash.