FAQ's - Zoe


Frequently asked questions

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Absolutely! There have been a number of studies around the world which prove the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremly popular , safe and effective method of hair removal. The ZOE can be used on any part of the body from your face and legs to your Bikini and under arms. (yes, a full Brazilian too)

One of the many advantages of our Handset over other types of laser is that it is pain- free. You will experience a warm sensation on the skin.

Yes! The ZOË comes with protective glasses for your safety and convenience

Our handset is suitable for all but the darkest skin tones. Please refer to the skin tone chart above to see whether or not our handset is suitable for you.

Although no evidence stating that IPL has a negative effects on pregnant or breastfeeding women exists, we still cannot recommend using the device if you are pregnant or breastfeeding, just as a precaution.

The ZOË handsets come with a 12V power supply.

Yes, our handsets come with a 12- month warranty and 90 day money- back guarantee.

See results or get a full refund within 90 days!

Most users will start to see a reduction of hair in just 1- 3 treatments or using our handset with complete results after 12 treatments. However, results can vary from person to person

Our handsets have an energy output of 5J/cm2, and a built in IPL/UV filter that transmits a 600nm+ wavelength. This means it is ideal for safe hair removal and is also approved for effective at-home use.

Yes, we recommend shaving the areas you wish to target before using your handset.
DO NOT wax or pluck hairs during or before treatments.

No. Our handset is a once- off purchase. There is no need for replacements or refills. The device contains an A grade quartz crystal lamp tube that provides over 600 000 shots. That’s 20+ years worth of use. Simply plug in and go!

Our handset offers extremely long lasting results however no form of laser hair removal is permanent even at the clinics.

Just be careful when companies claim “permanent hair removal” as this term technically means that there will be no regrowth of hair for six months. To maintain long-term results we advise using our handset it once a week for 12 weeks then just once every few months for maintenance.

No, you should not IPL over very dark freckles or moles, although light freckles are okay

Between your treatments you should only shave when required. We recommend never waxing, plucking, or epilating, as these hair removal methods removes the entire root, which is what absorbs our handset’s light during the treatment.